Rankki Refund and Subscription Policy

Thank you for choosing Rankki. We are committed to providing a high-quality experience with our dashboard and extension. Please review our policies below regarding refunds, auto-renewals, and subscription management.

1. Refund Eligibility

We want to ensure our service works for you, but we also maintain strict guidelines for issuing refunds. We will approve a refund request only if the following conditions are met:

  • Timeframe: You must submit your request within 7 days of your initial purchase.
  • Valid Reason: The request must be based on a reasonable and verifiable issue, such as the service not functioning as advertised or an unresolved technical problem caused by our platform.
  • Strict Cutoff: We will not accept or process any refund requests made after the initial 7-day period has passed.

2. Subscription Services & Auto-Renewal

Rankki operates on a recurring billing model to ensure you have uninterrupted access to our tools.

  • Automatic Renewal: All subscriptions to our website dashboard and extension are set to automatically renew on a monthly basis unless canceled prior to the billing date.
  • Customer Responsibility: You are solely responsible for managing your subscription. If you no longer wish to use Rankki, you must cancel your subscription through your account settings before the next billing cycle.
  • No Refunds for Renewals: We do not issue refunds for auto-renewed subscriptions. If your account renews because you forgot to cancel, that charge is final, even if you do not actively use the service during that new billing period.

3. How to Request a Refund

If your situation meets the eligibility criteria outlined in Section 1, please follow these steps:

  • Email our support team directly at help@rankki.com.
  • Include a detailed explanation of the issue you are experiencing.
  • Provide your Transaction ID or the email address associated with your purchase for immediate verification.

4. Refund Processing Time

  • Once we receive your email and verify your purchase details, we will review your request. If approved, please allow 7-10 business days for the refunded amount to successfully process and appear back on your original payment method.

5. Important Terms

  • Payment Processor: All transactions and refunds are securely handled by our Merchant of Record, Polar.
  • Final Decisions: We reserve the right to deny refund requests if we detect abuse of this policy or a violation of our Terms of Service.

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